Privacy Policy
Last updated: January 15, 2026
This Privacy Policy describes how Soft-Magic AI collects, uses, and protects your personal information when you use our AI-powered media generation platform.
1. Information We Collect
We collect information you provide directly: account details (name, email) through Clerk authentication, payment information processed by Polar.sh, uploaded images and videos, text prompts and project descriptions, and brand kit settings. We also collect usage data automatically: pages visited, features used, generation history, device type, browser, and IP address.
2. How We Use Your Information
We use your information to provide and improve the service, process generations and deliver outputs, manage your account and billing, send service-related communications, detect and prevent fraud or abuse, and comply with legal obligations. We do not use your uploaded content or generated outputs to train AI models.
3. Information Sharing
We share information with service providers who assist in operating our platform: Clerk (authentication), Polar.sh (payment processing), UploadThing (file storage), and AI model providers (content generation). These providers are contractually obligated to protect your data. We do not sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures including encrypted data transmission, secure storage, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your account information for as long as your account is active. Generated content and uploaded files are retained until you delete them. You may request deletion of your data at any time by contacting support@softai.com.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. You may also object to or restrict certain processing. To exercise these rights, contact us at support@softai.com.
7. Cookies
We use essential cookies for authentication and session management. We do not use advertising or tracking cookies. You can manage cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or in-app notice. The updated policy will be posted on this page with a revised date.
9. Contact
For questions about this Privacy Policy, contact us at support@softai.com.