Refund Policy
Last updated: January 15, 2026
This Refund Policy explains when and how you can request a refund for credits or subscriptions purchased on Soft-Magic AI.
1. Credit Purchases
Credits are consumed upon successful generation. If a generation fails due to a platform error and credits are deducted, the credits will be automatically refunded to your account. If you experience repeated failures, contact support@softai.com for assistance.
2. Subscriptions
Subscription payments are processed through Polar.sh. If you cancel your subscription, you will retain access until the end of the current billing period. We do not offer partial refunds for unused portions of a billing period unless required by applicable law.
3. Refund Window
Refund requests must be submitted within 14 days of the original purchase. Requests made after this period will be reviewed on a case-by-case basis. To request a refund, contact support@softai.com with your account email and order details.
4. Non-Refundable Items
Credits that have been consumed for successful generations are non-refundable. Free trial credits and promotional credits are not eligible for refunds. We reserve the right to refuse refunds for accounts that violate our Terms of Service.
5. Disputes
If you believe a charge was made in error, contact us before filing a dispute with your payment provider. We are committed to resolving billing issues promptly and fairly.
6. Contact
For refund requests or billing questions, contact us at support@softai.com.